FAQ

Frequently Asked Questions

Welcome to the Tara Export FAQ page. Below you will find answers to the most common questions regarding our products, order processing, shipping, returns, and payment security.

General Store Questions

Where is Tara Export located?

  • Our physical business address is located at 4800 Blaffer St, Houston, TX 77026, United States.

What are your customer support hours?

  • Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM (Central Time). We are closed on weekends and federal US holidays.

How can I contact customer support?

  • You can reach us via email at support@TaraExport.us or by phone at +1 (713) 679-7919 during our regular operating hours.

Shipping & Delivery

Do you offer free shipping?

  • Yes, we offer FREE standard shipping ($0.00) on all orders delivered within the continental United States.

Where do you ship?

  • We currently ship exclusively to physical addresses within the United States. We do not ship internationally or to P.O. Boxes, APO, FPO, or DPO addresses.

What is your order processing and delivery time?

  • Cut-Off Time: 5:00 PM (Central Time), Monday – Friday.

  • Handling Time: 1 to 2 business days (Monday – Friday).

  • Transit Time: 3 to 5 business days (Monday – Friday).

  • Total Estimated Delivery Time: 4 to 7 business days.

How do I track my order?

  • Once your package is packed and dispatched, we will send a shipping confirmation email containing your courier tracking number. Please allow 24 hours for the tracking link to activate.

Orders & Payments

What payment methods do you accept?

  • We accept major credit and debit cards including Visa, Mastercard, American Express, Discover, and Diners Club, as well as electronic payment options like Shop Pay, Apple Pay, and Google Pay.

What currency are your prices in?

  • All prices listed on our store are strictly displayed and billed in United States Dollars (USD).

Can I modify or cancel my order after placing it?

  • If you need to correct your address or cancel an order, please contact us at support@TaraExport.us within 2 hours of placing your order. Once an order enters dispatch, changes cannot be made.

Returns & Refunds

What is your return policy window?

  • We offer a 30-day return policy, meaning you have 30 calendar days after receiving your item to request a return.

Are there restocking fees on returned items?

  • No, we do not charge any restocking fees ($0.00) on returned products.

Who pays for return shipping?

  • If the return is due to our error (defective, damaged, or incorrect item), we provide a prepaid return shipping label at no cost. If the return is due to customer remorse or change of mind, the customer pays the actual return shipping cost.

How long does it take to receive a refund?

  • Once your return is received and inspected at our Houston facility, approved refunds are processed immediately. The credit will reflect on your original payment method within 3 to 5 business days.

Contact Information

  • Business Name: Tara Export

  • Email Address: support@TaraExport.us

  • Phone Number: +1 (713) 679-7919

  • Physical Address: 4800 Blaffer St, Houston, TX 77026, United States

  • Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Central Time)